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  • Home
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    • Check-in
  • Ibom Flyer
    • Ibom Flyer Terms & Conditions
  • Destinations
    • Uyo
    • Abuja
    • Accra
    • Calabar
    • Enugu
    • Lagos
    • Port Harcourt
  • Travel Information
    • Online Check-In
    • Baggage
    • On Board
    • Assistance
    • Restricted Items
    • Fulcrum Inflight Magazine
    • COVID-19 Safety
    • Updates
  • FAQs
  • About Us
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Blog

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Ibom Air Customer Service Representatives Unifroms

Unveiling Our New Customer Service Reps Uniforms

  • June 7, 2022
  • Blog, News & Updates
Today, as we celebrate 3 years of service excellence, we also unveil the new look of Ibom Air customer service. Same excellent service, new
IBOM AIR CELEBRATES 3 YEARS OF SCHEDULED COMMERCIAL FLIGHT OPERATIONS

Ibom Air Celebrates 3 Years Of Flight Operations

  • June 7, 2022
  • Blog, Events, News & Updates
PRESS RELEASE UYO- 7TH JUNE, 2022 IBOM AIR CELEBRATES 3 YEARS OF SCHEDULED COMMERCIAL FLIGHT OPERATIONS Friday the 7th of June 2019, exactly
Ibom Air safety and hygiene standards

Ibom Air Safety & Hygiene Standards [VIDEO]

  • June 3, 2022
  • Blog, News & Updates
Dear valued customer, As part of Ibom Air’s safety and hygiene standards, our professional and excellent appearance team work around the clock to
International Flight Attendants Day 2022

Happy International Flight Attendants Day!

  • May 31, 2022
  • Blog, News & Updates
Happy International Flight Attendant Day! Thank you to all the cabin crew who work tirelessly to keep us comfortable and safe whenever we fly.
Lagos Civic Towers

A Smart Business Traveller’s Guide to Lagos

  • May 22, 2022
  • Blog, Travel Tips
Lagos is known to be the commercial heart of Nigeria, and it’s where most of the major corporations and financial institutions are located. Aside
Jabi Lake

5 Must Visit Places In Abuja That Only The Locals Know About

  • May 8, 2022
  • Blog, Travel Tips
Abuja, the capital of Nigeria, is a vibrant city that offers a wealth of natural beauty and cultural experiences. As you plan your flights to
Ibom Air COO George Uriesi Interview

Read Ibom Air COO’s Interview in Times Aerospace

  • May 6, 2022
  • Blog, Ibom Air in News, News & Updates
Recently, Ibom Air’s COO, George Uriesi discusses Ibom Air’s meteoric rise in Nigeria’s air transport market. “Beyond Nigeria
Ibom AIr April 2022 scorecard

April 2022 On-Time Performance Reporting

  • May 2, 2022
  • Blog, News & Updates
SCHEDULED FLIGHTS: 1,057 FLIGHTS OPERATED: 1,038 MERGED FLIGHTS: 11 CANCELLED FLIGHTS: 8 RE-SCHEDULED FLIGHTS: 262 DELAYED FLIGHTS (beyond 15
happy loving family airport

What You Need to Know About Flying With Children: A Guide for Flights to Lagos

  • April 19, 2022
  • Blog, Travel Tips
Traveling with children can be an exciting adventure, but it also comes with its own set of challenges, especially when it comes to flying. If
The Complete Guide to Air Travel

The Complete Guide to Air Travel: Making Nigeria Flights Less Stressful

  • April 5, 2022
  • Blog, Travel Tips
Air travel can be an exciting and efficient way to explore new destinations, but it can also be a source of stress and anxiety. Whether
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Recent Posts

  • 4 Million Passengers: Celebrating a Milestone Fueled by Customer Loyalty June 25, 2025
  • Discover Calabar: A Cultural Treasure Awaits with Ibom Air June 23, 2025
  • Ibom Air at 6: A Journey of Excellence, Passion, and Progress June 6, 2025
  • Ibom Air: Your Smartest Choice for a Flight to Lagos May 23, 2025
  • Experience the Best of Domestic Travel with Ibom Air: Your Ideal Lagos to Port Harcourt Flight May 5, 2025

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ADDITIONAL BAGGAGE INFORMATION

Online Check-In

  • Online check in opens 24 hours to scheduled time of flight departure
  • Purchase of extra baggage allowance will also be available. Weight will be 20kgs per piece.

Counter / Airport Check-In

  • Airport check in closes 30 minutes to scheduled time of flight departure. This includes baggage acceptance.

Airport Upgrades

  • Please feel free to ask at counter for availability of cabin upgrade at great discounts on the day of travel.
  • Upgrades could leverage pax baggage allowance as well.

Cabin Baggage Acceptance At Check-In

  • These shall be visually assessed at check in by the Customer Service Representative, especially for our economy class pax.
  • Pax are entitled to a small trolley bag (see gauge) and a hand bag or a laptop bag. These are considered cabin baggage however, subject to pax load, we shall offer free hold acceptance of the bigger cabin bag to enable an expedited boarding process and eliminate the chances of hand baggage delays.

Dangerous Goods Warning

  • This can be more comprehensively poached from one of the more established carriers like BA, with the insertion of an affirmation tick box for the Pax purchasing a ticket or checking in on line.

Left Items / Lost Property

  • Customers are encouraged and reminded to retrieve and put away all personal effects in readiness for landing and disembarkation of aircraft.
  • Items found on board the aircraft will be stored in arrival station for the period of three months.
  • Unclaimed perishable items will be disposed of by close of business same day.

CONTACT INFORMATION

Victor Attah International Airport

Uyo, Akwa Ibom

reservations@ibomair.com

(for reservations & ticketing enquiries)

info@ibomair.com

(for general enquiries)

ibomflyersupport@ibomair.com

(for ibomflyer enquiries)

CUSTOMER SERVICE

NIGERIA (7:00am - 5:00pm WAT)

‪+234-700-123-5942-66‬

GHANA (8:00am - 5:00pm WAT)

+233 (0) 30 395 7033

+233 (0) 20 232 5226

1st Floor,

Nester Square,

Airport City

 

+233 (0) 30 395 6985

Terminal 3 – Departure hall,

Kotoka International Airport

Accra, Ghana

Copyright © 2025 Ibom Air. All Rights Reserved.