Terms & Conditions
These Terms and Conditions apply to Ibom Flyer Program, and they govern the relationship between Ibom Flyer and each Member.
It is the Member’s responsibility to read and understand them; they contain very important information about your rights and obligations, as well as limitations and exclusions that may apply.
These Terms and Conditions are effective as at the date of their publication and may be amended by Ibom Air from time to time.
- An individual may apply for Membership provided they are 16 years and above and have flown Ibom Air. Enrollment will be by completing the enrollment form (at ibomair.com/ibomflyer). When completing the enrollment form, members must fully complete each field:
- Name as it appears on your passport
- Date of birth
- Phone number
- Valid email address
- By completing and submitting an Enrollment Form to join the Ibom Flyer program, you are indicating your acceptance of these Terms and Conditions.
- Members will be assigned a unique identification number after enrollment. This unique identification number will be a member’s identifier for every Ibom Flyer transaction.
- Members will be required to select a secure password upon enrollment or a password will be assigned by Ibom Air. This password will validate your identity when accessing and carrying out Ibom Flyer transactions on the website.
- It is advisable that passwords are kept confidential.
- Ibom Flyer membership is not transferrable.
1.2 EARNING GOLD STARS
- Members earn gold stars by travelling with Ibom Air.
- Gold Stars earned from flying Ibom Air are called ‘Tier Gold Stars’. Tier Gold Stars are earned on every flight. Tier Gold Stars accumulated between January 01 and December 31 of every year, enable members move up the membership tiers (Green Flyer, Orange Flyer or Top Flyer).
- Bonus Gold Stars are earned as extra rewards over and above Tier Gold Stars, either for frequent travel or as members progress higher along the tier levels. However, unlike tier Gold Stars, bonus Gold Stars do not count for promotion through the tiers.
- Only certain fare classes of tickets are eligible to earn gold stars. Promo/Complimentary tickets are ineligible.
1.3 ACCESSING REWARDS
- Members must have sufficient gold stars in their account to access rewards.
- All reward tickets are exclusive of taxes, duties or other liabilities, including airport or government taxes. Members are required to pay these applicable fees prior to the issuance of reward tickets.
- Rewards tickets are not transferrable, non-endorsable and all fees paid, nonrefundable.
- Reward tickets issued in lieu of Gold Stars cannot be reversed. However, reward tickets are valid for a year and can be used (subject to change fees) within the period of validity.
- Once issued, reward tickets are subject to the same conditions of carriage and the same fare rules and conditions as an Ibom Air ticket. Change fees and no-show fees will apply for an itinerary change.
1.4 VALIDITY PERIOD
- Gold Stars remain valid for the accessing of rewards for 3 years from the date earned.
1.5 TERMINATION OF MEMBERSHIP
- Ibom Air retains the right to terminate the membership and cancel all accumulated gold stars where a member has engaged in unlawful misconduct or has breached any of the Terms and Conditions governing the program.